Responsible gambling — Tools and help

Gambling is entertainment, not a source of income. If gambling becomes a problem rather than a leisure activity, do not wait. Below are operator tools and external help organizations focused on Hungarian players.

The operator commits to player protection. Every account holder has access to deposit, loss and wagering limits, plus self-exclusion options ranging from a few weeks to permanent closure.

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Responsible gambling tools, deposit limit and self-exclusion options

Operator tools

The platform offers five concrete tools to help players stay in control. These tools can be set at any time via "My Account" → "Responsible Gambling" — limits raise after a 24-hour cooling-off period, but tightening limits is instant.

Deposit limit: daily, weekly or monthly cap on incoming funds.
Loss limit: maximum loss over a chosen period.
Wagering limit: maximum total stake over a chosen period.
Session limit: maximum login time per session.
Self-exclusion: account closure for 1 month, 6 months or permanent.

Warning signs

Problem gambling does not appear suddenly — it develops gradually. The following signs indicate the activity is no longer entertainment. If you spot any of them, it is time to set a limit or apply for self-exclusion.

You play with more money than you can comfortably afford to lose.
You play to win back previous losses ("chasing losses").
You lie to family members or friends about your gambling.
You neglect work, family or social obligations.
You take loans or sell possessions to keep playing.

If you spot any of these signs: immediately set a deposit limit, or apply for self-exclusion. There is no shame in this — these tools exist precisely for this purpose.

External help organizations

If you need professional help, two free and anonymous services are available. Both work 24/7 and offer phone, chat and email support across multiple languages.

BeGambleAware.org: independent help organization, 24/7 hotline, free anonymous counseling.
GamCare: live chat and phone support, including for family members.
Gamblers Anonymous: in-person and online support groups, 12-step program.

How to apply for self-exclusion

Self-exclusion can be requested in two ways: directly through the account settings or via operator support. After activation the account is fully blocked for the chosen period — login, deposit and login are all unavailable, and the decision cannot be reversed until the period ends.

Log in and go to "Account → Responsible Gambling".
Pick a duration: 1 month, 6 months or permanent.
Confirm the choice via email link.
The account is immediately blocked, the existing balance is paid out after KYC.

Frequently Asked Questions

How do I set a deposit limit?

Through 'Account → Responsible Gambling' menu. Tightening a limit is instant; raising it activates after a 24-hour cooling-off period.

How long can I self-exclude?

Three durations: 1 month, 6 months, permanent. The decision cannot be reversed early — that is the point of self-exclusion.

Where can I get free, anonymous help?

BeGambleAware.org, GamCare and Gamblers Anonymous all offer free, anonymous and 24/7 services.

What happens to my balance after self-exclusion?

The existing balance is paid out after KYC verification. The bonus part (if any) is forfeited.

Set a limit before you start playing

Set a deposit limit immediately after registration. This is the easiest way to keep gambling entertaining rather than risky.

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